Privacy policy

Privacy policy

ALTEORA POITIERS SAS is committed to maintaining your privacy. Contact us at [email protected].

If you have any questions or issues regarding the use of your personal data, we will be delighted to help.

By using our website and/or services, you agree to the processing of your personal data as described in this privacy policy.

Table of contents

1. Definitions used in this policy
2. The data protection principles we follow
3. Your rights over your personal data
4. The type of data we collect on you
5. How we use your personal data
6. Who else has access to your personal data
7. How we keep your data safe
8. Information about cookies
9. Contact details

Definitions

Personal data — any information relating to an identified or identifiable natural person.

Processing — any activity or set of operations performed on a piece of personal data or a set of personal data.

Data subject — a natural person whose personal data is being processed.

Child — a natural person under the age of 16 years.

We/Us – ALTEORA POITIERS SAS

Data protection principles

We are committed to respecting the following data protection principles:

• Processing is legal, fair and transparent. We process data for legitimate reasons. We always consider your rights before processing personal data. We will provide you with information on how your data is processed upon request.
• Data can only be processed for the stated purpose. Our processing activities are limited to the purpose for which the data was originally collected.
• Minimal data is processed. We only collect and process the minimum personal data required for any purpose.
• Data is processed for a limited period of time. We do not store your personal data any longer than necessary.
• We will do our utmost to ensure that your data is correct.
• We will do our utmost to ensure that your data is complete and kept confidential.

The data subject’s rights

The data subject has the following rights:

1. The right to information — this means that you need to know whether your personal data is being processed, which data is collected, where it has come from and why and how it is processed.
2. The right to access — this means that you have the right to access the data collected on/about you. This includes the right to request and obtain a copy of the personal data collected on you.
3. The right to correction — this means that you have the right to request that your personal data is corrected or deleted if it is incorrect or incomplete.
4. The right to deletion — meaning that in certain circumstances you can request for your personal data to be deleted from our records.
5. The right to restricted processing — meaning that under some circumstances, you have the right to restrict processing of your personal data.
6. The right to refuse processing — in some cases you have the right to refuse processing of your personal data, for example for direct marketing purposes.
7. The right to object to automated processing — you have the right to object to automated processing, including profiling, and to not be subject to decisions based solely on automated processing. This right can be exercised whenever there is a profiling result with legal effects concerning or significantly affecting you.
8. The right to data portability — you have the right to obtain your data in a machine readable format or, if feasible, as a direct transfer from one processor to another.
9. The right to lodge a complaint — if we refuse your request for access, we will provide you with a reason. If you are not satisfied with how your request has been processed, please contact us.
10. The right to assistance from the supervisory authority — you have the right to assistance from a supervisory authority and the right to other legal remedies, such as claiming damages.
11. The right to withdraw your consent — you have the right to withdraw your consent to process your personal data.

The data we collect

– Information you have provided to us
This may include:

• Your name and surname;
• Your email address;
• Your billing and/or personal postal address;
• Your telephone number;
• Your The Originals loyalty card number;
• Your credit or debit card details as a guarantee;
• Personal information (e.g. your date of birth, nationality,
• Information about your children (e.g. their name, date of birth, age, etc.);
• Your arrival and departure date;
• Your preferences and interests (e.g. smoking/non-smoking room, preferred floor, type of room, preferred reading materials, sports, cultural interests, etc.);
• Your questions and comments during or following your stay in one of our establishments.

This includes information automatically stored by cookies and other session tools. For example, information on your basket, your IP address and purchase history (if applicable). This information is used to improve our customer service. Your activities may be recorded when using our facilities or browsing our website.

– Information from our partners
We collect information via trusted partners with confirmation that they are legally allowed to share the information with us. This is either information that you have provided to them directly or that they have collected on you for other legal reasons. Partners include tour operators, travel agencies and GDS booking systems.

– Public information
We may collect information on you which is available in the public domain.

How we use your personal data

We use your personal data in the following ways:

• To fulfil our obligations to our customers. This may include for example, registering your account, providing you with the products and services you have requested, communicating and interacting with you, and informing you of any changes to our services.
• To manage room bookings and accommodation requests,
• To manage your stay at the hotel
  • To monitor your consumption (e.g. telephone use and bar tab)
  • To manage access to rooms,
  • To manage our internal list of customers who have behaved inappropriately during their stay at the hotel (including aggressive and rude behaviour, not complying with the hotel contract, not respecting safety rules, theft, damage and vandalism or regulation incidents).
• To improve our customer service, including:
  • Processing your personal data in our customer marketing programme, in order to perform marketing, brand promotion and gain a better understanding of your needs and wishes;
  • To adapt our products and services to better meet your needs;
  • To personalise marketing offers and messages addressed to you;
  • To inform you of any special offers or new facilities offered by the hotel and The Originals group
• To manage our relationship with customers before, during and after their stay:
  • Managing the loyalty programme;
  • Updating the customer database;
  • Segmenting based on your booking history and customer travel habits in order to send targeted communications;
  • To predict and anticipate future behaviour;
  • Drawing up statistics and business records and reporting;
  • To learn and manage preferences of loyal or first-time customers;
  • To send you newsletters, promotions and deals relating to travel, hotels or services, or offers from our hotel partners and The Originals, or to contact you by telephone;
  • To manage unsubscriptions to newsletters, promotions, travel deals and customer satisfaction surveys;
  • To respond to the right to object;
  • To use a dedicated telephone service to contact people in the hotel in the case of serious incidents affecting the site concerned (natural disasters, terrorist attacks, etc.);

• To cross-check, analyse and combine your data collected via a trusted third party at the time of booking or during your stay, in order to determine your interests and customer profile, and to allow us to send you personalised offers.
• To improve the services in our hotel and The Originals group, including:
  • Carrying out studies and analysing questionnaires and customer reviews;
  • Managing complaints;
  • Allowing you to enjoy our loyalty programme benefits.

• To improve the safety of our hotel and The Originals websites and offer a better experience, specifically:
  • Improving your browsing experience
  • Implementing security and fraud protection measures
  • To comply with local legislation (e.g. retaining accounting documentation)

Unless you inform us otherwise, we will offer you similar or identical products and services to those in your purchase history/browsing behaviour that are of legitimate interest.

We process your personal data to fulfil our legal obligations and/or to use your personal data for the options provided for by law. We reserve the right to anonymise this personal data and to use it. We will only use data for reasons outside of the scope of this policy if it is anonymised. We store your billing information and other information collected on you for as long as necessary for accounting reasons or other legal obligations, but for no longer than three years. Where permitted by law, we will delete or anonymise your personal data upon request.
We may process your personal data for reasons which are not mentioned here, but are compatible with the original objectives for which the data was collected.

If we do this, we will ensure that:

• There is an appropriate link between the purpose, context and nature of the personal data for future processing;
• further processing would not adversely affect your interests;
• appropriate safeguards are in place for processing.

We will inform you of any further processing or purposes.

Who else can access your personal data

We do not share your personal data with strangers. In some cases your personal data is shared with trusted partners in order to provide you with a service or improve the customer experience.

We share your data with the following:

To provide you with the best service, we may share your personal data and grant access to authorised members of staff from our establishments, including:

• Hotel staff;
• The bookings team using The Originals reservation tools;
• IT services;
• Business partners and marketing services;
• Medical services, if required;
• Legal services, if required

With suppliers, service providers and partners: your personal data may be sent to a third party in order to provide services and improve your stay, including: External service providers: IT subcontractors, banks, credit card issuers, external lawyers, routers and printers.

Local authorities: we may also need to share your information with local authorities, if required by law or as part of an investigation, as required by local regulations.

• Google (Google Analytics statistics)

As third party apps are integrated into our site

We may include third party apps on our site, which allow you to share content from our site with other people or tell people you are browsing our site and your views on the content. This is the case with the ‘Share’ and ‘Like’ buttons from social media platforms such as Facebook, Twitter, LinkedIn, Google +, YouTube, Instagram and TripAdvisor. The social media platform app button is likely to identify you due to this button, even if you haven’t used it while visiting our site. This type of app button allows the relevant social media platform to monitor your browsing activity on our website, solely due to the fact that your account was active on your device (in an open session) while browsing our website. We have no control over the processes used by social media companies to collect your browsing information while visiting our site and any related personal data they hold. You can find out more about how these social media platforms use your data for advertising, particularly the use of browsing information that they may collect from app buttons, by reading their data protection policies. You should be able to choose what is shared with each of these social networks by changing your account settings.

We only work with processing partners that are able to ensure that your personal data will be adequately protected. We share your personal data with third parties or officials when we are legally obliged to do so. We may share your personal data with third parties if you have agreed to this, or if there are any other legal reasons to do so.

How we protect your data

We do our best to protect your personal data. We use secure protocols for communication and data transfer (such as HTTPS).
We anonymise data and use pseudonyms where appropriate. We monitor our systems for potential vulnerabilities and cyber attacks. This means we have technical measures (firewalls) and organisational processes in place (such as an identification system/password/hardware protection, etc.).

Despite our best efforts, we cannot guarantee that your information will be secure. However, we shall endeavour to inform the relevant authorities of any data breaches. We will also inform you if your rights or interests are at risk. We will do all that is reasonably possible to prevent any security breaches and assist the authorities in the event of a breach.
If you have an account with us, be sure to keep your username and password secret.

Minors

We do not intend to collect or knowingly collect information from minors. We do not target minors with our services.

Cookies and similar technologies

We use cookies and/or similar technologies to analyse customer behaviour, manage our website, track users and collect information about our users. This is to personalise and improve your experience with us.

A cookie is a small text file that is stored on your computer. Cookies store information that helps websites function properly. Only we can access cookies created by our website. You can customise your cookie settings in your browser. Choosing to deactivate cookies may prevent some of our website features functioning properly.
We use cookies for the following reasons:

• Essential cookies: these cookies are necessary for you to be able to use some important functions on our website, such as logging in. These cookies do not collect any personal information.
• Functional cookies — these cookies provide functionality and make using our service more practical, by offering more personalised functionalities. For example, they can remember your name and email address for feedback forms, So you do not need to enter this information again next time.
• Analytical cookies: these cookies are used to track the use and performance of our website and services
• Advertising cookies: these cookies are used to show ads that are relevant and of interest to you. They are also used to limit the number of times you see an ad. They are usually placed on the website by advertising networks with permission from the website owner. These cookies remember that you have visited a website and this information is shared with other organisations, such as advertisers. Targeted cookies or ad cookies are often linked to the functionality of the site provided by the organisation.

You can delete the cookies stored on your computer through your browser settings. You can also control some third party cookies by using a privacy-enhancing platform, such as optout.aboutads.info or youronlinechoices.com. For more information on cookies, visit allaboutcookies.org or the CNIL website .

We use Google Analytics to measure traffic on our website. Google has its own privacy policy that you can read here. If you would like to disable Google Analytics tracking, see the page on disabling Google Analytics. .

Contact information

Data protection manager
If you have any questions about how your personal data is processed, your rights about your personal data, or this privacy policy, contact us at [email protected].

Supervisory Authority

Commission Nationale de l’Informatique et des Libertés – CNIL
8 rue Vivienne, CS 30223
F-75002 Paris, Cedex 02
Tel. +33 1 53 73 22 22
Fax +33 1 53 73 22 00
Email: [email protected]
Website: https://hotel-alteora-site-du-futuroscope.com/

Changes to this privacy policy

We reserve the right to make changes to this privacy policy.
This notice was last updated on 16/12/2019 4:00pm.