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Customer reviews

Customer reviews are vital to helping us improve our customer service.

We ask all of our customers to fill in a customer satisfaction questionnaire

They gave their views through feedback forms provided to all of our customers. They are handed to customers upon arrival, along with their key card.

It is only through measuring customer satisfaction and receiving feedback that we are able to grow and improve our services.

Our customer reviews

Customer reviews 2020

Number of forms completed in 2020

Positive reviews as a percentage

Customer service

  • Arrival 98% 98%
  • Departure 98% 98%
  • Service with a smile 97% 97%

Room

  • Cleanliness 80% 80%
  • Amenities 75% 75%
  • Bathroom 75% 75%

Breakfast

  • Service with a smile 95% 95%
  • Service 94% 94%
  • Value for money 84% 84%

Restaurant:  Pizzeria

  • Service with a smile 93% 93%
  • Service 85% 85%
  • Value for money 70% 70%
  • Bar 88% 88%
  • Sustainability 88% 88%

Customer reviews 2021

Number of forms completed in 2021

Positive reviews as a percentage

Customer service

  • Arrival 99% 99%
  • Departure 99% 99%
  • Service with a smile 98% 98%

Room

  • Cleanliness 87% 87%
  • Amenities 78% 78%
  • Bathroom 75% 75%

Breakfast

  • Service with a smile 94% 94%
  • Service 92% 92%
  • Value for money 87% 87%

Restaurant

  • Service with a smile 94% 94%
  • Service 86% 86%
  • Value for money 73% 73%
  • Bar 86% 86%
  • Sustainability 91% 91%

Customer reviews 2022

Number of forms completed in 2022

Positive reviews as a percentage

Customer service

  • Arrival 97% 97%
  • Departure 98% 98%
  • Service with a smile 97% 97%

Room

  • Cleanliness 89% 89%
  • Amenities 81% 81%
  • Bathroom 76% 76%

Breakfast

  • Service with a smile 93% 93%
  • Service 95% 95%
  • Value for money 89% 89%

Restaurant

  • Service with a smile 93% 93%
  • Service 89% 89%
  • Value for money 80% 80%
  • Bar 86% 86%
  • Sustainability 89% 89%

Travel advice

On TripAdvisor on 30/05/2022

TripAdvisor rating

Ranked 9 out of 20 hotels in Chasseneuil du Poitou on

TripAdvisor
. Trustpilot Reviews

Eco-friendly hotel

Hotel Altéora Futuroscope

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