Customer reviews
Customer reviews are vital to helping us improve our customer service.
We ask all of our customers to fill in a customer satisfaction questionnaire
They gave their views through feedback forms provided to all of our customers. They are handed to customers upon arrival, along with their key card.
It is only through measuring customer satisfaction and receiving feedback that we are able to grow and improve our services.
Our customer reviews
Travel advice
On TripAdvisor on 31/03/2023
TripAdvisor rating
Ranked 9 out of 20 hotels in Chasseneuil du Poitou on
TripAdvisor
. Trustpilot Reviews
Customer reviews 2021
Number of forms completed in 2023
Positive reviews as a percentage
Customer service
- Arrival 99%
- Departure 99%
- Service with a smile 97%
Room
- Cleanliness 91%
- Amenities 82%
- Bathroom 79%
Breakfast
- Service with a smile 94%
- Service 97%
- Value for money 91%
Restaurant
- Service with a smile 95%
- Service 90%
- Value for money 85%
- Bar 92%
- Sustainability 91%
Customer reviews 2022
Number of forms completed in 2022
Positive reviews as a percentage
Customer service
- Arrival 96%
- Departure 98%
- Service with a smile 96%
Room
- Cleanliness 88%
- Amenities 79%
- Bathroom 75%
Breakfast
- Service with a smile 93%
- Service 94%
- Value for money 86%
Restaurant
- Service with a smile 94%
- Service 91%
- Value for money 81%
- Bar 86%
- Sustainability 89%
Eco-friendly hotel
Hotel Altéora Futuroscope
Facilities
Our friendly team is always happy to help
We offer a range of facilities so you can relax, put up your feet, work up a sweat and get on with your work.
Responsible and sustainable
Certified
The land of Futuroscope
Vienne 86
Our guide to amusement parks, wildlife and nature parks, cultural sites and sports activities.
