Customer reviews
Customer reviews are vital to helping us improve our customer service.
We ask all of our customers to fill in a customer satisfaction questionnaire
They gave their views through feedback forms provided to all of our customers. They are handed to customers upon arrival, along with their key card.
It is only through measuring customer satisfaction and receiving feedback that we are able to grow and improve our services.
Our customer reviews
Customer reviews 2020
Number of forms completed in 2020
Positive reviews as a percentage
Customer service
- Arrival 98%
- Departure 98%
- Service with a smile 97%
Room
- Cleanliness 80%
- Amenities 75%
- Bathroom 75%
Breakfast
- Service with a smile 95%
- Service 94%
- Value for money 84%
Restaurant: Pizzeria
- Service with a smile 93%
- Service 85%
- Value for money 70%
- Bar 88%
- Sustainability 88%
Customer reviews 2021
Number of forms completed in 2021
Positive reviews as a percentage
Customer service
- Arrival 99%
- Departure 99%
- Service with a smile 98%
Room
- Cleanliness 87%
- Amenities 78%
- Bathroom 75%
Breakfast
- Service with a smile 94%
- Service 92%
- Value for money 87%
Restaurant
- Service with a smile 94%
- Service 86%
- Value for money 73%
- Bar 86%
- Sustainability 91%
Customer reviews 2022
Number of forms completed in 2022
Positive reviews as a percentage
Customer service
- Arrival 97%
- Departure 98%
- Service with a smile 97%
Room
- Cleanliness 89%
- Amenities 81%
- Bathroom 76%
Breakfast
- Service with a smile 93%
- Service 95%
- Value for money 89%
Restaurant
- Service with a smile 93%
- Service 89%
- Value for money 80%
- Bar 86%
- Sustainability 89%
Travel advice
On TripAdvisor on 30/05/2022
TripAdvisor rating
Ranked 9 out of 20 hotels in Chasseneuil du Poitou on
TripAdvisor
. Trustpilot Reviews
Eco-friendly hotel
Hotel Altéora Futuroscope
Facilities
Our friendly team is always happy to help
We offer a range of facilities so you can relax, put up your feet, work up a sweat and get on with your work.
Responsible and sustainable
Certified
The land of Futuroscope
Vienne 86
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