Use one of the following options:

• Complete our online

booking form

• Email us at [email protected]
• Call us on: +33(0)5 49 49 09 10
• Write to us at:

Téléport 1 – Avenue du Futuroscope – CS 80140 86961 Chasseneuil Du Poitou Cedex France

In order to confirm your booking and as a security, we will need your credit card number and expiration date.

Yes, we will reply to all requests received through our website or by email. If you book over the phone, we will send a written response upon request.

If you book online, you will find it in the confirmation email. For all other bookings, the confirmation we send you includes all of your data. Print it and bring it with you when you travel.

If you booked online on our official website, you can make changes directly online on this page. At the bottom you will find the link “Modify/cancel reservation” with your reservation number.

If you booked by email or telephone, simply tell us the changes you would like to make to your booking. If the changes are possible, we will send you confirmation.

Also refer to our terms of cancellation for any changes made within 24 hours of your arrival.

The following payment methods are accepted: cash (Euro), credit cards, holiday vouchers, gift vouchers (Cadhoc, TirGroupé, Chèque Havas, Cado Chèque). Cheques are not accepted for the payment of a bill (Article L112-8 of the Monetary and Tax Code and Article 40 of Decree No. 92456 of 22/05/1992). You will always receive change in Euro. You can of course pay your bill with a card other than the one you used to make your reservation.

• American Express,
• Diners Club,
• VISA,
• Eurocard/Mastercard.

That is fine, provided that you place the request at check-in or when booking.

That is possible of course, as long as you ask us right before we print out your invoice, when you drop off your key to check out.

No. Our prices do not include tourism tax of €1.40 per person per night (unless stated otherwise).

Absolutely! We have several rooms to accommodate 3 and 4 people, plus connecting rooms for 4 to 5 people, suites and even 2 rooms for 5 people and 1 room for 7 people. We can provide a cot (please request when booking) and there is also a high chair in the breakfast room.

Children aged 0 to 5 years stay in their parents’ room for free and use the beds provided or the child’s bed. Breakfasts are payable for children aged 5 to 16 and are free for children under the age of 5.

All rooms have their own bathroom, with a bath, shower and hair dryer.

Yes, all the rooms have heating and individual air-conditioning.

o, the entire hotel is non-smoking. This includes the breakfast room, the restaurants, the lounge-bar, the game room, the cardio-training room, the conference rooms, the toilets, the front desk and the guest rooms.

Yes, we have 12 rooms specially fitted out for people with reduced mobility. We have the Tourisme et Handicap accessibility certification for the 4 disabilities.

On site, there is the Le Bistro restaurant as well as a lounge bar. Reservations are required for the restaurant via reception. Opening hours depend on the hotel’s occupancy rate.

The hotel has 294 rooms.

Rooms are available from 3:30 pm.

If you arrive earlier, feel free to stop by to leave your luggage at reception and use the car park

Yes, we are part of The Originals, Human Hotels & Resorts cooperative , so you can enjoy multiple benefits and a loyalty programme valid at more than 400 hotels in France.

Customers at Hotel Altéora Futuroscope site benefit from a free luggage room. Luggage left remains the responsibility of the luggage room’s users. The hotel cannot be held liable for any stolen, lost or damaged luggage left by customers in the communal areas of the hotel. Pets, flammable products and dangerous objects will not be accepted in the luggage room. The hotel reserves the right to refuse to store an item in the luggage room if it is believed to protect the site’s security. People not staying at Hotel Altéora will not be allowed to store their baggage in the luggage room.

Yes, there is a car park at the hotel. It is free and unmanned. The car park has 300 spaces and can accommodate both cars and buses. The hotel also has 5 charging points for electric vehicles. Access is free to our customers.
We are the only hotel on the Futuroscope site to offer: 1 BMW and 4 DIVA SMART PILOT charging points, 2 of which are normal and 2 of which are fast-charging.
We do not reserve parking spaces in advance. The hotel cannot be held liable if a vehicle or its contents are stolen or damaged.

The hotel itself is not noisy. All the windows are double glazed.

We welcome pets. They are allowed free of charge.

Please agree to the following rules:

• Please tell the team at the front desk that you are travelling with a pet.
• Only one pet is allowed per room.
• Pets may not be left alone in your room during the day. Futuroscope Theme Park has a pet-friendly area to accommodate them. (10€ per day per box)
• For the wellbeing of all, pets are not allowed in the restaurant lounge bar, games room, gym or pool.
• The security of the staff should never be compromised by your pet.
• As the owner, you are fully responsible for your pet.

Hotel management reserve the right to revoke your pet’s right to stay at any time if one or more of these conditions are not respected.

Yes, Chasseneuil du Poitou is a lively town and so is the region. You can find activities and things to do in the Region part of our website.